Interviewing A Child, The Thought At Me Was Barbaric Essay

Interviewing a child, the thought to me was barbaric. To carry out a processional discussion with a young child was quite the experience and nothing short of extraordinary. I sat in the dining room of my home with my next door neighbor’s fourteen-year-old daughter Sally. She walked through the front door with noticeable hesitation as if she was walking into the principles office to be detained. I could sense a strong level of discomfort that she carried though the hallway into the dining room as she took a seat on the couch. The smell of pumpkin pie filled the air as my mother was baking in the next room, I offered Sally a slice in attempt to gain relief and comfort in her stance. She accepted and gradually I could see the tension release from her body as she sat down and bluntly asked me â€Å"okay, what do you want to know†? I had prepared my interview questions some time before and had read them over nervously as I questioned their clarity and worth. I was just as an xious to interview Sally as she was to be interviewed. I ensured I had developed questions that danced around the topics of education, future dreams, social life, and personal life ensuring that I could get Sally’s opinion on an array of different aspects of her learning life. As well, I took into consideration questions brought up in the novel Key Questions for Educators edited by William Hare and John P. Portelli to guide my questions for a deeper and more intense analysis and look into the minds of young

Homelessness And The National Law Center On Homelessness

Homelessness is a choice that people choose to take, because they feel and think they are less fortunate in life cost to much. That living on the streets may be easy, then having so many responsibility to keep up with. Being homeless, a homeless would carrying everything they need for survival, traveling lightly with personal things and eat at places that feed them for free. This leaves the responsibilities of taking care of bills, car insurance or other things out of picture. There are many reasons why people choose to being homeless, cannot afford rent, addictions, or a severe mental illness. The first reason, many people choose to being homeless is because they cannot afford rent. â€Å"The lack of affordable housing is a primary cause of homelessness according to the National Law Center on Homelessness and Poverty. HUD has seen its budget slashed by over 50% in recent decades resulting in the loss of 10,000 units of subsidized low income housing each and every year†. By: B ill Quigley. Common Dreams, Breaking News Views for the Progressive Community. Through my experience of being homeless, it is a true complaint that homeless are always making, that rent is too high amongst each other. Having affordable housing would be great for getting the homeless off the streets. Family’s with kids, that mothers receives Welfare that the Federal government provides can help a bit with the homeless. People with low-incomes, that have minimum wedge jobs but the income is not enough forShow MoreRelatedThe National Law Center On Homelessness Poverty Essay1666 Words   |  7 PagesThe National Law Center on Homelessness Poverty currently estimates that each year at least 2.5 to 3.5 million Americans sleep in shelters, transitional housing, and public places not meant for human habitation. At least an additional 7.4 million have lost their own homes and are doubled-up with others due to economic necessity. 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In recent years, America’s culture has been changing due to economic, political, and social issues. These issues have caused a lot of stress on America resulting in abject poverty in several cities. Poverty is not nationwide, but if dealt wit h lightly, the affects can be catastrophic. Homelessness is increasing more than ever, andRead MoreHomelessness Is The Most Vital Social Problem1668 Words   |  7 Pages Out of all of the social problems that are prevalent across America, homelessness is the one that should be grabbing the nation’s attention. As of April 20th of 2015, according to the National Law Center on Homelessness and Poverty, 1,750,000 individuals in the United States were reported as being homeless (Homelessness/Poverty). Homelessness in America is a major problem, which needs to be addressed in a much more effective manner than it currently is. It should be at the forefront of everyRead MoreEssay on Should Homelessness Be Criminalized?1007 Words   |  5 Pagesas a counter. I am passionate about the social issue of homelessness, mainly because I was part of this population a decade ago. Applied Survey Research defines homelessness in part as, â€Å"An individual who lacks a fixed, regular, an d adequate nighttime residence†¦Ã¢â‚¬  The sad fact is that there are not enough resources to adequately shelter America’s most vulnerable citizens. Many cities have passed ordinances that have criminalized homelessness. These so called quality of life ordinances are meant to

Influence of Rules and Regulation on Public Sector Accounting Practice Free Essays

Title: Rules And Regulation In Public Sector Accounting. Date / Time: 07 October 2012 (Monday) / 4:00 Pm Location: Room Spk308, Othman Yeop Abdullah Building (School Of Accounting. ) Guest: Student Of Public Sector Accounting Group C Agenda: Influence Of Rules And Regulation On Public Sector Accounting Practise. We will write a custom essay sample on Influence of Rules and Regulation on Public Sector Accounting Practice or any similar topic only for you Order Now Last Sunday, we are discussing about the rule and regulation regarding Public Sector Accounting Practice. On that day, we are discussing about the article in federal law which on part VII (Financial Provision). Initially, we must know about the establishment history of the Federal Constitution. Federal Constitution it’s also known it as the Malaysian Constitution. It is the written legal documentation that it’s formed based on two previous documents of the Federation of Malaya Independence Constitution of 1948 and 1957. The legal drafted based on the advice of Reid Commission. Federal Constitution consists of several different parts. Public Sector Accounting Practice is related to part VII in the Federal Constitution. These VII parts consist of several articles. The article starts from Article 96 until Article 112. This segment is focus on the financial provision for the government and state. Article 96, Indicates that no money can be raised by taxation or rates, nor can it be spent (except) under the authority of the federal law. Article 97, all revenues and monies raised or received by the Federal government shall be paid to the Federal Consolidated Fund and all revenues and monies received by the state shall be paid to the State Consolidated Fund. Article 98, Indicates that expenditure charge to the Federal Consolidated Fund include grant, remuneration of the royalties, pensions, debt charges, money to pay for court judgment. Next Article 99, Annual financial statements require the federal government to prepare and submit to the Parliament, statements of estimated receipts and estimated expenditure of the following year before the commencement of that year. Also requires federal government to submit statement of assets and liabilities of last financial year. Article 100, Supply Bills indicates that expenditure to be met from the consolidated fund excluding charged expenditure shall be included in a bill known as Supply Bill. Article 101, if the amount appropriated (approved) by the Supply Act is insufficient, a supplementary budget can be prepared and submitted to Parliament. Article 102, Expenditure of unusual urgency not is included in the approved budget; it needs to be approved by Parliament. Article 103, The purpose of the Contingencies Fund is to meet urgent and unforeseen need for expenditure for which no other provision exist. Article 104, Withdrawals from Consolidated Funds regulates payment for charged expenditure authorized by Supply Act and also Article 102. Article 105, Auditor General is appointed by the King on the advice of the Prime Minister and after consultation with the Council of Rulers and is eligible for reappointment. Article 106, The Auditor General will perform such other duties as specified by the King on accounts of federal, states and other public authorities. Article 107, the audit report should be submitted to the King to be laid in the Parliament. The states accounts’ and other state authorities should be submitted to the state ruler for presentation to the State Legislative Assembly. Article 109, Grants for States indicates that Federal government shall make to each state a grant, capitation grant. Article 110, Assignment of Taxes and Fees to the States, each state will receive portion of taxes collected within the states which receive 10% of export duties of mineral produced by states. Article 111, The Federation shall not borrow except under the authority of federal law and state. Last Article 112, Restrict alternation by states to any addition to its establishment or the establishment of any of its department or alter the rates of established salaries and emoluments. DISCUSSION: We have conducted a discussion in the class. Before starting the presentation, we already began the discussion session. We ask the students to give their opinion about article 96 until article 112. one of our friends, Noor Amiera binti Jaafar gave her opinion regarding article number 97. She said, â€Å"Federal Constitution related to government financial. Example Article 97, subject to federal constitution, all revenue came from state will be accounted to the state government†. Besides Noor Amiera, the others member also provides their own opinion like, Teoh Vin Sen he said state government will collect the money and revenue from state if under the federal government. Last but not least our friends Yap Kit Yeng, she gave an opinion regarding article number 96, and she said the federal government will collect the revenue from taxation. SUGGESTION: 1. We suggest that it’s compulsory for every student to read the book before they came to the class in order to improve their participation. Moreover by reading before they came to the class, the objective of Student Centred Learning because they can give their own opinion about the discussed topics. 2. Each group should be more confident when they want to do the presentation. Besides that, the presenter must make slide presentation clear. 3. Student should give the full attention when the presenter present about their chapter. Besides that, the presenter must point to the audience when they want the answer. How to cite Influence of Rules and Regulation on Public Sector Accounting Practice, Essay examples

Customer Satisfaction Skills and Services-Free-Samples for Students

Question: Analyze the Customer Satisfaction Skills and Services Challenges. Answer: Introduction This report discusses the customer satisfaction skill and service challenges in hospitality sector. It presents the good as well as bad practices of customer services. It shows some recommendation to improve the customer services and provide higher customer satisfaction. Customer Satisfaction Skills and service challenges The knowledge regarding customer satisfaction skill and service challenges can be effective to increase the productivity of organization. It can improve profitability as well as the financial condition of company. Customer is the key stakeholder of company therefore it should use effective strategy to satisfy the customers. Customer satisfaction and service challenge is the way that can make along with break firm. Therefore it can be said that organization can focus on enhancing the customers satisfaction skills and service challenges to make a favorable image in the market (Tannenbaum, et al., 2013). There are different factors that show the importance of customer satisfaction in an organization such as customer motivation, deliver added value to customers, and influencing the customers towards the brand. Further, the knowledge about customer satisfaction work as guide markers in the organization and make positive environment (Swanson, et al., 2016). Positive example of Customer Service Motivating Customers A top management is accountable for all activities of team members because it is a top of pyramid. Hence, it can be illustrated that the main benefit of customers service is to gain the productivity of company. Moreover, customer handling skills of manager can be important for a company to easily influence their customers as well as increasing the revenue. Thus, this ability of manager can be imperative for enahncing the productivity as well as improve the customers service quality. It is also enabled the managers to deal with consumers issues about product and services of company (Northouse, 2015). Deliver added value to customers An organization can also deliver the added value to customers to make a positive relationship with them. The added value can also be supportive to retain the consumers and enhance the brand awareness in the marketplace. Through this, company can focus on the needs of consumer to make robust relation with consumers along with improving productivity of organization. Manage consumers issues A company also provides different services to the customers such as effective services and meet the customers needs. Company believes that customers can be an important asset for an organization. Hence, Salesforce can be accountable to manage all the issues of consumers about product and services. A salesperson can also make a favorable relationship to the consumers because of retaining them in long-run. It will be effective to improve the quality of consumer services as well as enhancement of company productivity (Morgan, 2013). Improve the patience level of manager It also leads to improvment in the patience level of managers that can influence a large number of consumers for using product and services of company. Effective knowledge of customer satisfaction skills can support to make a positive relationship with consumers along with developing an efficient working environment in an organization Executives determine the purpose of firm in market An organization can increase their productivity by offering the actual information about the services being provided to the customers. An executive can determine the purpose of firm in the market. It also provides the actual information about product and services to spread the awareness in the specified market (Lumby, 2013). Moreover, the understanding about customer satisfaction skills can be imperative for an organization because it supports to meet the customer needs as well as improve the image in marketplace. In addition, management has decided to which kinds of information could be delivered in the marketplace because it can make or break the image of company in the marketplace. An executive of company can support to identify the appropriate data regarding the product and services that will deliver to potential consumers. Since, inappropriate or complex information can make an unfavorable image of organization in the marketplace. Therefore, an executive gives their contribution to specify the main purpose of firm (Johnston, et al., 2016). Company guide the employees to meet the organizational task A top executive of company can lead the salesperson about the enhancement of customer satisfaction level to meet the organizational goal along with attracting more consumers. An effective strategy of company can help to influence a large number of consumers in the less time. A top management can also guide the employees about their work to eliminate the complexity and satisfying more consumers. It will be also effective to save the time and cost of the organization to meet the goal (Huber, 2017). Company unleashes the passion in managers Company plays an imperative role to increase the passion among the employees regarding their job. A good knowledge of customer handling skills can attract a large number of consumers to use goods and services of organization. Further, an individual who loves to their job can perform better as compared to other. It is also addressed that a person who is passionate about their job can achieve the more favorable result without any complaints and issues. Therefore, company always tries to improve employee passion level regarding their job to complete the specified work without stress (Hackman, et al., 2013). Negative Example of customer service Lack of maintaining customer records The term micromanagement has considered as bad practices for company. It is analyzed that getting the information in detail can be time-consuming for a marketing manager and can also build the annoyance, and unfriendly nature among team members. Company does not have adequate skills to maintain customer records as it unable to provide effective customer services. In the hospitality industry, Company does not set the general objectives that they want to achieve it by the employees and also do not predetermine that how it will be achieved. In case, Company does not have skill to deal with cuustomers then it can hire the infeasible person at the right place within company (Goleman, et al., 2013).As a result, it obtains negative outcome from the consumers with respect to the services. Neglecting the employees Company develops a general work culture which appeals to a large number of employees to work with them but it is analyzed that not everybody wants to work in same way. For example, account manager of Ovolo Woolloomooloo hotel might advantage from a various team meeting to exchange the ideas and builds the companionship. However, web developer of Ovolo Woolloomooloo hotel might see it as an annoying time-consuming. It can be said that such kinds of employees cannot be able to handle the customer issues and provide the effective services to them. For example, CFO of Ovolo Woolloomooloo hotel might be comfortable to work better in the morning while the designer can be comfortable in afternoon. Thus, it is stated that general work culture is bad practices as it creates conflict at the workplaces (Goetsch, et al., 2014). It can also create a negative image in the customer mind due to the conflicting environment of organization. Lack of skills of manager to influence customers Marketing managers have lack of skills to influence the customer's mind towards product and services. Along with this, a marketing manager never thinks in the perspectives of customers. They spend their too much time to blame on company that they did not make clear their expectation from starting timing (Dimmock, 2013).As a result, marketing managers cannot satisfy consumers to use the goods and services of organization in the upcoming period. It will also decline the productivity of company. Lack of adequate decision Company has high pressure to conduct right practices as it can derive the business forwards. However, the wrong decision of company can affect the customer service. Furthermore, if Palazzo Versace Gold Coast hotel has a list of to-do items that Company is postponing because they are not sure what they have to do then it shows the indecisiveness of Company. In case, company unable to take a decision then it can create complexity to deliver effective customer service. Employees do not know which work to initiate or ignore as company should provide right direction. If company are not sure to provide right direction then it will ultimately effect on business outcomes. Thus, it can be stated that a bad decision of company can still better as compared to no decisions (Waal, et al., 2013). Lack of skills to Delegate the responsibility In the Hospitality sector, sometimes Company have a merit-worthy habit. They work as much as possible instead delegating this to their below level employees. It is analyzed that overworking can lead the employees to decline the productivity as well as delivery of customer services. Under this, executives are not able to manage the issues of customers regarding services. Therefore, company should learn that how to effectively delegate the work as it may affect the productivity as well as effectively deliver consumer services. Company should be aware of their habits and tendency of unnoticed the things because their bad habits may decline the quality of consumer services. Company should emphasize on how their action may affect the team members particularly, in a start-up setting (Daft, 2014). It is analysed that positive changes may take more time of executives within company. However, if company are in doubt that how their activities are affecting others then it should communicate face to face with their employees. In case, company has built the atmosphere of mutual trust then employees will not be afraid to share the innovative ideas with Company to improve the quality of customers services. Punitive application Company who use punishment for those employees that do not act in accordance with the guidelines then it will discourage the employees to deal with consumers. Hence, Company should not be used punishment in their working culture. Punishment may produce the short-term outcome and also tremendously encourage offense and uneasiness. This strategy of company cannot pay attention for long period. In case, marketing teams do not provide effective customer services then it could not be the fault of them. Since, there could be lack of resources to deliver the customer service. Hence, Company should support to their subordinates and encourage them to handle customer services by delivering the added value (Choudhary, et al., 2013). Cloning Lack of diversity is a key issue in the recent business scenario as it particularly affects the customer services. This is also a social and business issue as it may affect the economy. The company should not try to take cultural advantages by hiring and training to homogenous team members as it could create a key issue for business. Along with this, Company should not look, act and think in same perspectives as it can generate a greater risk of failure. In the hospitality industry, Company should hire the divergent group as it has a broader set of skills and high talent to deal with the diverse customers. It could be beneficial to grab the opportunities in long-term. The company should ensure that they are not recruiting the clones of their peers. In this way, it should expand the capabilities and perspectives of the organization by using the diversity at the workplace (Carmeli, et al., 2013). As a result, cultural diversity can create a positive image of the organization in custome rs mind. Recommendation to improve the customer service in hospitality sector There are different kinds of strategies that will be used by the organization in the hospitality sector to improve the customer services. These are discussed as below: Address great Supporters The organization should address the great supporter to inspire a large number of consumers in less time and cost. Great supporter could be an individual whose work is followed by other. The major difference between an executive and great supporter is that great supporter cannot have a designation but have individuals who are inspired to eagerly follow them. Further, the great company focuses on trustworthiness as it supports to find the feasible result (Burke, et al., 2014). Identify the needs of Customers The company should identify needs and preference of consumers to provide effective customer services. The customer needs also demonstrated which kinds of activities should be considered to meet the consumers needs. The company should also make policy about customer need that can be based on the past data for dealing with the present situation and avoid the future risk (Bolman, et al., 2017). Be dedicated towards customers Dedication could also be an effective strategy for a company because it enabled the company to give their best in the operational activity. It could be effective to accomplish the task of the company in specified time and cost. The marketing manager activities should be considered customer needs in order to get a positive result. It can be appropriate to effectively deal with consumers regarding their services issues. The great managers are dedicated to continuing the right activity and effectively deliver the product and services of the company (Armstrong, et al., 2014). Develop Emotional Intelligence The company should also need to develop the emotional intelligence of employee to deal with the emotion systematically. In an organization, the different employee has a different personality, emotion, and strength that can influence the customer services. The Emotional intelligence can be related to the way of talking, establishing a robust relationship, and accomplishment of goals. Moreover, lack of emotional intelligence in sales executives could demonstrate different features such as arrogance, insensitivity, volatility, selfishness, and rigidity (Obolensky, 2014).The main advantage of emotional intelligence is to take a decision about employment wherein it could incorporate some factors such as hire, fire, and promote workforces. It could greatly affect to deliver the customer services. From the utilization of emotional intelligence, an organization could be able to manage their emotion to attract a large number of consumers. Code of conduct The manager should appropriately treat with their potential consumers to make a positive image in their mind. In an organization, each member seeks that code of conduct could be important to make the favorable relationship between salesperson and consumers. Besides this, it can be stated that different people have a different expectation that could influence the code of conduct. Where some people have need praise and gratitude while other desire to produce output by functioning as high performing. Therefore, the organization should categorize the employee accordance to their expectation and manage effectively with them. It can be appropriate to handle with consumers as well as make a robust relationship with them in long-run (Teiwes, 2017). Learn from mistakes The company should also aware of their last mistake so they can learn from failure to handle the consumer's service issues. A great salesperson should also remember each mistake to learn something new. It can be essential to improve consumer services and gaining productivity in long-run (Colla, et al., 2014). Conclusion From the above interpretation, it can be concluded that the knowledge about the customer satisfaction skills can positive impact on the enhancement of financial performance as well as improving customer services. It can also support to motivate consumers, make a positive relationship, and increase salesperson passion level. It can also be summarized that lack of customer satisfaction skills can decline the performance along with the quality of consumer services of the company in long term. It can also make negative image among customers in the marketplace. Finally, it can be interpreted that lack of customer satisfaction skills can be eliminated by using company strategies. References Armstrong, M., Taylor, S. (2014).Armstrong's handbook of human resource management practice. USA: Kogan Page Publishers. Bolman, L. G., Deal, T. E. (2017).Reframing organizations: Artistry, choice, and Company. USA: John Wiley Sons. Burke, R., Barron, S. (2014).Project management Company: building creative teams. USA: John Wiley Sons. Carmeli, A., Gelbard, R., Reiter?Palmon, R. (2013). The company, creative problem?solving capacity, and creative performance: The importance of knowledge sharing.Human Resource Management,52(1), 95-121. Choudhary, A. I., Akhtar, S. A., Zaheer, A. (2013). Impact of transformational and servant Company on organizational performance: A comparative analysis.Journal of Business Ethics,116(2), 433-440. Colla, C. H., Lewis, V. A., Shortell, S. M., Fisher, E. S. (2014). First national survey of CEOs finds that physicians are playing a strong Company and ownership roles.Health Affairs,33(6), 964-971. Daft, R. L. (2014).The Company experience. USA: Cengage Learning. De Waal, A., Kourtit, K. (2013). Performance measurement and management in practice: Advantages, disadvantages, and reasons for use.International Journal of Productivity and Performance Management,62(5), 446-473. Dimmock, C. (Ed.). (2013).School-based management and school effectiveness. UK: Routledge. Goetsch, D. L., Davis, S. B. (2014).Quality management for organizational excellence. USA: Upper Saddle River, NJ: Pearson. Goleman, D., Boyatzis, R. E., McKee, A. (2013).Primal Company: Unleashing the power of emotional intelligence. USA: Harvard Business Press. Hackman, M. Z., Johnson, C. E. (2013).Company: A communication perspective. USA: Waveland Press. Huber, D. (2017).Company and Nursing Care Management-E-Book. USA: Elsevier Health Sciences. Johnston, M. W., Marshall, G. W. (2016).Salesforce management: Company, innovation, technology. UK: Routledge. Lumby, J. (2013). Distributed Company: The uses and abuses of power.Educational Management Administration Company,41(5), 581-597. Morgan, G. (2013).Riding the waves of change. USA: Imaginization Inc. Nahavandi, A. (2016).The Art and Science of Company -Global Edition. USA: Pearson. Northouse, P. G. (2015).Company: Theory and practice. USA: Sage publications. Obolensky, M. N. (2014).Complex adaptive Company: Embracing paradox and uncertainty. USA: Gower Publishing, Ltd. Swanson, C. R., Territo, L., Taylor, R. W. (2016).Police Administration: Structures, processes, and behavior. USA: Prentice Hall. Tannenbaum, R., Weschler, I., Massarik, F. (2013).Company and organization. UK: Routledge. Teiwes, F. C. (2017).Company, legitimacy, and conflict in China: From a charismatic Mao to the politics of succession. UK: Routledge.